If somebody had chased Darth Vader down at the end of that first movie, there would have been no second movie.

Your oldest ticket is the same problem.

#MSPLife #ITOps

Put a bounty on your oldest ticket and your fattest ticket, every week, and watch how fast they get closed.

Gamification works.

#MSPLife #ServiceDelivery

We had the ticket. We knew.

And we let it sit.

That sentence has ended more than one MSP's client relationship.

#TechnicalDebt #MSPLife