Slow delivery leads to lost clients 📉
📉 Satisfaction drops
⏳ Delays increase
📊 Loyalty weakens
Better capacity improves retention 🌍
✅ Faster delivery
✅ Consistent service
✅ Stronger retention
@halexo.bsky.social
@halexo.bsky.socialSlow delivery leads to lost clients 📉
📉 Satisfaction drops
⏳ Delays increase
📊 Loyalty weakens
Better capacity improves retention 🌍
✅ Faster delivery
✅ Consistent service
✅ Stronger retention
@forgood.org.zaThe DA-led City of Cape Town has resurrected plans for the Foreshore, complete with massive promises like freeway tunnels and harbour promenades. But behind the headline features, basic questions remain completely unanswered.
@citizenptnewsga.bsky.socialCity and county officials are on the brink of a breakthrough that could unlock water access for hundreds of residents stuck in service limbo due to outdated maps!
Click to read more!
#PickensCounty #GA #CitizenPortal #InfrastructureDevelopment #ServiceDelivery #CommunityResources
@mannypalachuk.bsky.socialThe team didn't create the technical debt.
The absence of a system that made it visible and manageable created it.
That's actually good news — systems can be built.
@mannypalachuk.bsky.socialPriority aging turned on too early makes everything look urgent, which means nothing is. Get to 90-95% of tickets under 45 days FIRST. Then use aging as the backstop. Save this for ops planning.
@mannypalachuk.bsky.socialTwo tickets, two bounties, every week: oldest ticket + most hours logged. $25-$40 gift card to whoever closes it. Gamify technical debt and watch it disappear. Save this and run it on Monday.
@mannypalachuk.bsky.socialPriority aging is one of the most powerful service desk tools available.
The gate: 90-95% of tickets under 45 days.
Earn it first.
Then turn it on.
@mannypalachuk.bsky.socialThe Pinpoint Sprint: one tech, one ticket, zero distractions.
Named target.
Defined mission.
The rogue that's been aging for weeks disappears in 48 hours.
@forgood.org.zaCape Town’s best days are still ahead! 🏙️✨
GOOD is ready to build a city that actually cares, one that is affordable, equitable, safe, and works for everyone, not just a few.
It’s time for real progress. Let’s build The GOOD Way Forward together. 🧡
@mannypalachuk.bsky.socialDaily workflow won't clear technical debt alone. Two sprint modes will: Swarming Sprint clears the board, Pinpoint Sprint kills the worst outlier. Save this for your next planning conversation.
@mannypalachuk.bsky.socialHighest priority first.
Within each priority level — oldest to newest.
Old tickets can't hide in a system that always works oldest to newest.
@mannypalachuk.bsky.social@mannypalachuk.bsky.socialThe goal was never an empty ticket queue. It's a healthy shape. Tight cluster vs. sprawling mess — save this and compare it to your own queue.
@mannypalachuk.bsky.socialTechnical debt won't clear itself during normal workflow. You need dedicated hunt time. Swarming Sprint or Pinpoint Sprint — which one does your shop need right now? Drop it below.
@mannypalachuk.bsky.socialPut a bounty on your oldest ticket and your fattest ticket, every week, and watch how fast they get closed.
Gamification works.
@mannypalachuk.bsky.socialThe team didn't create the technical debt.
The absence of a system that made it visible created the debt.
@mannypalachuk.bsky.socialThree types of tickets are hiding in your queue right now. Age Rogue. Time Rogue. Super Rogue. Each one exposes a different weak point in your prioritization. Save this and go find yours.
@mannypalachuk.bsky.socialThe goal isn't an empty ticket queue.
Tickets are the business.
The goal is a healthy shape — tight, low, moving.
@mannypalachuk.bsky.socialMost service desks aren't working the wrong tickets — they're working them in the wrong order. The fix: highest priority first, oldest to newest. Which one does your team run? Drop 1, 2, or 3 below.
@mannypalachuk.bsky.socialGuess before you look — how old do you THINK your oldest open ticket is? Write it down, then go check your PSA. Comment both numbers, your guess and the real one. I want to see how far off people usually are.