Priority aging is powerful — most MSPs turn it on too early. The gate: 90-95% of tickets under 45 days first. See the full system: ITServiceRunGuide.com
@mannypalachuk.bsky.social
@mannypalachuk.bsky.socialPriority aging is powerful — most MSPs turn it on too early. The gate: 90-95% of tickets under 45 days first. See the full system: ITServiceRunGuide.com
@mannypalachuk.bsky.socialWant your team to care about old tickets? Put a bounty on them — literally. Oldest + heaviest, always live, celebrated at standup. Full system: ITServiceRunGuide.com. Comment "BOUNTY" for the guide.
@mannypalachuk.bsky.socialGot a ticket aging for weeks? You don't need a meeting; you need a mercenary. One tech, one ticket, 72 hours max. That's a Pinpoint Sprint. See the full system: ITServiceRunGuide.com