@opsmatters.comThe latest update for #InvGate includes "How to Manage Work Inside a Ticket With Tasks in InvGate Service" and "WhatsApp Ticketing System: How to Set it up With InvGate #ServiceManagement".
#CustomerService #ServiceDesk #ITSM https://opsmtrs.com/3k87Szh
@opsmatters.comThe latest update for #InvGate includes "WhatsApp Ticketing System: How to Set it up With InvGate Service Management" and "10 #HelpDesk Workflow Examples to Implement Right Away".
#CustomerService #ServiceDesk #ITSM https://opsmtrs.com/3k87Szh
@mannypalachuk.bsky.socialYour service desk isn't broken — it's carrying technical debt, and it's been invisible until now.
In this video, Manny Palachuk breaks down the exact protocol to fix a broken ticket queue.
@mannypalachuk.bsky.socialPriority aging is powerful — most MSPs turn it on too early. The gate: 90-95% of tickets under 45 days first. See the full system: ITServiceRunGuide.com
@opsmatters.comThe latest update for #Motadata includes "10 Top Network Traffic Analysis Tools for Faster Troubleshooting and Capacity Planning" and "ISO 20000 in #ITSM: What the Standard Actually Requires From Your #ServiceDesk".
#monitoring #cybersecurity https://opsmtrs.com/2WjUM6c
@specopssoft.comThe CEO is on the line; he needs his password reset right now before a major meeting. 𝘞𝘩𝘢𝘵 𝘥𝘰 𝘺𝘰𝘶 𝘥𝘰?
Attackers rely on creating fake urgency to bypass security.
𝗖𝗮𝗻 𝘆𝗼𝘂𝗿 𝗶𝗱𝗲𝗻𝘁𝗶𝘁𝘆 𝗱𝗲𝗳𝗲𝗻𝘀𝗲𝘀 𝗼𝘂𝘁𝗽𝗮𝗰𝗲 𝘀𝗼𝗰𝗶𝗮𝗹 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴?
👉️ 𝗟𝗲𝘁'𝘀 𝘁𝗮𝗹𝗸: buff.ly/Jpxc3tl
@proactiveitrec.bsky.socialIt's time for our weekly round-up of vacancies, and we have an excellent range from entry-level to senior. Take a look and get in touch if anything interests you: www.proactive.it/job-vacancies/
@mannypalachuk.bsky.socialGot a ticket aging for weeks? You don't need a meeting; you need a mercenary. One tech, one ticket, 72 hours max. That's a Pinpoint Sprint. See the full system: ITServiceRunGuide.com
@opsmatters.comThe latest update for #InvGate includes "10 #HelpDesk Workflow Examples to Implement Right Away" and "InvGate AI Hub: Artificial Intelligence Capabilities For IT Teams".
#CustomerService #ServiceDesk #ITSM https://opsmtrs.com/3k87Szh
@mannypalachuk.bsky.socialMost service desks aren't broken — they're missing one rule: highest priority first, oldest to newest. Run it consistently and old tickets can't hide anymore. The blob tightens naturally. That's the foundation. Full system in bio.