@flo7up.bsky.socialPythian deployed Gemini Enterprise agents across 15,000 monthly database tickets, generating runbooks before engineers intervene and cutting incident resolution time by 80%. #AI #ITOperations #AgenticAI
@mannypalachuk.bsky.socialThe Swarming Sprint: whole team, dedicated time block, one rule.
Hunt rogues.
Oldest to newest.
Furthest outliers first.
All bets off on normal routing.
@elixistechnology.bsky.socialEmail malware is still plenty common. Be wary of .exe, .msi, .scr, scripts like .js or .bat, disk images like .iso, and any Office file asking you to enable macros. Unexpected attachment? Check with the sender another way before opening it.
@mannypalachuk.bsky.socialThe goal was never an empty ticket queue. It's a healthy shape. Tight cluster vs. sprawling mess — save this and compare it to your own queue.
@mannypalachuk.bsky.socialWhat's the oldest ticket in your system?
Not the oldest priority one. The oldest anything.
That number is your baseline.
@novoitltd.bsky.social🏠 Your employees' home setups are part of your business's security too.
🔒 Make sure remote workers use secure Wi-Fi, protected work devices, automatic updates and MFA when accessing business systems.
@teqtivity.bsky.socialChoosing IT asset management software gets harder when every platform starts to look the same.
We put together a practical buyer’s guide to evaluating ITAM software around the parts of the asset lifecycle that are hardest to manage.
Read the blog 👇
teqtivity.com/how-to-choos...
@elixistechnology.bsky.socialThe accounts you set up for a new starter on day one tend to stick around for years! Turn on MFA from the first login, and limit their access to what they need.
@mannypalachuk.bsky.socialMost service desks aren't broken — they're missing one rule: highest priority first, oldest to newest. Run it consistently and old tickets can't hide anymore. The blob tightens naturally. That's the foundation. Full system in bio.
@ithorrorstories.bsky.social"It should only take five minutes."
In IT, this is not an estimate.
It's the opening line.
What's the longest five-minute change you've ever worked on ?
@teqtivity.bsky.social🔄 Every device handoff creates a new data point.
Who received it?
When was it assigned?
When was it returned?
A structured check-in/check-out process helps IT maintain a clearer chain of custody.
🔎 See how Teqtivity manages assets:
teqtivity.com
@aetechdesign.bsky.socialYour team is using AI right now, whether you have a policy on it or not.
@teqtivity.bsky.social📦 Buying and retiring equipment shouldn't be disconnected processes.
IT teams need visibility from the moment an asset enters the organization until it's ready to leave.
📖 Explore lifecycle management:
teqtivity.com/lifecycle-ma...
@mannypalachuk.bsky.socialYou can scroll past a number on a report.
You cannot scroll past what's actually sitting in your queue once you go look at it directly.
@aetechdesign.bsky.socialSmishing is text message phishing, and it's now more effective at reaching people than email phishing.