explore | Grilled Cheese

We have created 2 templates for service landscape maps, for Miro and Adobe Illustrator. You can download them from our blog.

#serviceDesign #maps

https://design.scotentblog.co.uk/service-landscape-maps-seeing-the-bigger-picture/

This is a service landscape map.

Service landscape maps depict the different stages users go through when accessing a service as connected blobs, with the activities they do as circles within those blobs.

#serviceDesign #maps

Name one assumption in a project you're working on right now. What would turn it into a testable hypothesis?

#ServiceDesign #DesignThinking #ProblemFraming

Service Design Thursday 8th October 2026 - the Somatic edition. This week I’ve been exploring what services can feel like when we experience them 😊✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #servicedesign #systemsthinking #somaticdesign

But sometimes, we have to sell a story.

When we sell stories, we’re talking about the future. Where we want to be in 6-12-18 months. A possible future.

That’s where storyboards are useful.

#serviceDesign #storyBoards

https://design.scotentblog.co.uk/storyboards-for-service-design/

To be absolutely clear, NYC needs to be a leader in #govtech #opendata #servicedesign AND AI.

Here are my preliminary/prepared thoughts from @beta.nyc & the community.

www.beta.nyc/2026/10/05/c...

“A designer’s role is not only to create solutions but to help organisations learn systematically from their projects.” #TuuliMattelmäki #CollaborativeDesign #publicSector #cities #ServiceDesign

Systemic Service Co-design week-notes 179 (4th October 2026). Today is the anniversary of Kepes Gyorgy artist, designer and educator 😊✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #servicedesign #systemsthinking #codesign

Service Design Thursday 1st October 2026 - the Problem Framing Edition. You can take a look at the emerging canvas here: www.robertsbrain.co.uk/articles-1 😊✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #servicedesign #cognitivebias #problemframing

So when Lou, as a freelancer, shared the Good Services scale, it was news, and it was exciting.

Here was a way to assess the health of any service, avoiding our inevitable biases. It’s simple and straightforward. You can do it in a morning.

#serviceDesign

I'm reading, "What are the principles of prototyping?" designnotes.blog.gov.uk/2026/09/29/w... by @cifountaine.bsky.social for the Design in government blog in the UK Civil Service.

#ServiceDesign #Prototyping #CivilService #GovDesign

As a public servant, I write weekly notes to let people see what I do.

This week, my week 230 at @digitalservice.bund.de, I co-delivered 2 talks at the ‘ #ServiceDesign in Government’ @sdingov.bsky.social conference in Edinburgh.

I also got the naming services guidance ready for publication.

Day one of #SDinGov 2026 was a blast 🎉

We kicked off the day with a keynote from George Aye and finished it with a cocktail and a ceilidh! Thank you so much to all our speakers who shared with us yesterday, and good luck to today's speakers!

We'll see you very soon for day 2 👋

#ServiceDesign

As a public servant, I write weekly notes to let people see what I do.

Nina and I rehearsed our policy and #serviceDesign @sdingov.bsky.social talk for Edinburgh.

I also discussed the umbrella brand with German and Dutch colleagues.

Furthermore, I supported a #ServiceStandard peer review.

Can you help? I’m looking for co-design superheroes who have lived and / or practice expertise. My PhD research is in the design of parenting education with, and for women who are justice experienced. Thank you 🙏 @ougradsch.bsky.social #phd #design #research #codesign #servicedesign #systemsthinking

Service Design Thursday 17th September 2026 - the Primacy Effect edition. Our tendency to remember our first experiences within a service really matter 😊✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #servicedesign #primacyeffect #momentsthatmatter

Big news! Harmonic Design is a proud sponsor of #SDGC26 in Frankfurt this October!

We’re bringing workshops on live experience orchestration with Fraport and journey management, plus our practitioners will be around throughout the conference.

In person or virtual? Let us know!
#ServiceDesign

Systemic Service Co-design practice and research week-notes 176. The week that the Design Economy Report 2026 came out. Reasons to be optimistic I think 😊✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #servicedesign #systemsthinking #codesign #weeknotes