Seattle's CARE department chief reveals alarming mental health challenges faced by dispatchers and calls for critical support to protect those behind the scenes in crisis response.

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Seattle's CARE Department is making strides with a 60% drop in non-emergency hold times, but staffing shortages mean tough decisions on hiring remain.

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Seattle police responded to the "Bite of Seattle" shooting within 30 seconds, but shocking communication failures left the public in the dark for hours.

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Seattle's innovative nurse-navigation triage line slashed low-acuity ambulance transports to just 3.5%, showcasing a smarter approach to emergency care.

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Seattle City Council is taking a bold step to tackle gun violence with a $418,000 pilot program that has shown success in reducing shootings by up to 60% in other cities.

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