Approved by Dot A customer arrives with a refund authorization bearing a name Dot knows rather well. #DotMercer #ReturnsDesk #RefundAttempt #MistakenIdentity #ToasterTrouble #RetailStories #CustomerExcuses #RetailHumor

The Plant That Would Not Grow Dot investigates a plant's disappointing growth and discovers a remarkably dedicated gardener. #DotMercer #ReturnsDesk #ArtificialPlant #GardeningMistakes #PatientService #RetailStories #CustomerExcuses #RetailHumor

The Suitcase Inside the Suitcase A suitcase has apparently lost half its capacity, until Dot examines what the customer packed. #DotMercer #ReturnsDesk #PackingProblems #SuitcaseReturn #TravelHabits #RetailStories #CustomerExcuses #RetailHumor

The Missing Puzzle Piece A puzzle complaint changes when Dot spots the missing piece in an unexpected place. #DotMercer #ReturnsDesk #PuzzleProblems #RetailCounter #MissingPiece #RetailStories #CustomerExcuses #RetailHumor

The Wedding Shoes Dot hears a complaint about shoes that seem to have already attended a reception. #DotMercer #ReturnsDesk #WeddingShoes #ShoppingStories #RetailComedy #RetailStories #CustomerExcuses #RetailHumor

The Candle Evidence A nearly empty candle comes back with a claim that it never burned properly. #DotMercer #ReturnsDesk #CandleReturn #RetailLife #CustomerLogic #RetailStories #CustomerExcuses #RetailHumor

The Seasonal Tree A customer decides a Christmas tree is defective once Christmas is over. #DotMercer #ReturnsDesk #SeasonalShopping #RetailHumor #ChristmasTree #RetailStories #CustomerExcuses

The Invisible Television A customer brings back a television carton with a very different object inside. #DotMercer #ReturnsDesk #RetailReturns #Television #RetailStories #CustomerExcuses #RetailHumor

Meet Dot Mercer, Returns Desk Dot introduces the returns counter, where every object arrives with an explanation. #DotMercer #ReturnsDesk #MeetDot #RetailStories #CharacterIntroduction #CustomerExcuses #RetailHumor