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@datadonuts.la Sep 24, 2026, 4:17 PM

Most importantly, research shows that the benefits did NOT continue after the Pilot Program ended. Participants expressed gratitude for a temporary solution, but remorse over it not becoming a staple for their lives. #DataAndDonuts #GovTech #MobilityWallet

Short-term program yields short-term benefits

The mobility wallet helped people pay for transportation, allowed people to use more modes, described making more trips, and gained short-term life improvements
But, the benefits largely did not last after the pilot period ended.

“I was able to see my friends more often. I had family members who live in Santa Monica....Because now, unless they don't come get me, I'm not going.”

“I would say I don't go to visit my mom as frequently now. That would probably be the main one, like going to visit family. I just don't do it as often. It's more of when I can or if they can come by and pick me up. It's kind of that situation now.”

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