@culture-creators.bsky.socialJetBlue talks to everyone who resigns within 24 hours. Ann Rhoades says the answer is almost always the same: "I wasn't recognized for my performance." Not pay. Recognition. https://youtu.be/gO7kiIQ53oc #EmployeeRecognition #HRLeaders
@culture-creators.bsky.socialTwo JetBlue top performers caused a $100K accident. One blamed the other. One owned it. Legal said fire both. Ann Rhoades kept the one who told the truth. "You stand up for those that live the values." https://youtu.be/gO7kiIQ53oc #Leadership #HRLeaders
@culture-creators.bsky.socialAnn Rhoades (Southwest, JetBlue) told her CEO to fire a manager who wasn't living the values. He said "he's like my son." So she sent the guy's resume to the competition. "There is always a way." https://youtu.be/gO7kiIQ53oc #Leadership #HRLeaders
@culture-creators.bsky.socialFresh out of grad school, Ann Rhoades told her CEO she'd quit on the spot over one unfair raise. He backed down. 30 years later, they still talk. The future Southwest and JetBlue people chief on drawing the line. https://youtu.be/gO7kiIQ53oc #HRLeaders #Leadership
@culture-creators.bsky.socialIn 1993 Southwest ran 4.5% turnover, less than half the industry, while paying below market. Ann Rhoades ran People there, then built JetBlue's culture from day one. Our season finale, live. Full episode: https://youtu.be/gO7kiIQ53oc #CompanyCulture #HRLeaders