@bnbprotips.bsky.socialNever answer a difficult guest review while you're angry. Make tea. Change a bed. Walk around the garden. Then become the calmest person online. #HospitalityTips
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@bnbprotips.bsky.socialWhen a guest complains, your first instinct may be to explain. Resist it. Listen first. People usually become easier to help once they know they've actually been heard. #GuestComplaints #BBOwners #HospitalityTips
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