Bonus:

Talking over your customer is not good customer service. You ask a question, wait for the answer -- the full answer.

Lastly, since the agents were more focused on price, and kept bringing it up, let me say downgrading a service should not cost more. I did not call to downgrade.

#GoNetSpeed

2/2

The last few agents did NOT know what they were talking about. -- I know because, I have a degree in computer science. I can build my own router and modem.

I don't expect people to be as smart, but I do expect them to know what IPv6 is when they work for an ISP.

#GoNetSpeed #ISP #Internet

I cancelled my GoNetSpeed Fiber Optic Internet and it was NOT because of the price. -- But no one would hear that.

1st, no IPv6. You're litterer missing access to 1/2 the internet.

2nd, the close at 5:00 PM. That means most people lose support once they get off work.

#GoNetSpeed #ISP #Internet