90% of clients come from referrals.

First client from five years ago still with us.
Now our largest account.
#BPO #ReferralEngine #ClientRetention #FounderLed #CompoundGrowth

Effective Leadership in the BPO Industry with Maricar Hernandez

Full interview in the first comment.

Here's what gets lost when you lead with founder:
The people you're supposed to serve stop being the point.
They become the METRIC.
The user. The retention curve. The addressable market.

#FounderLed #CustomerFirst #UserExperience #PurposeDriven #LeadershipMindset