Energy retailer profits are often misunderstood. Carl Haigney explains that retail itself can be a low-margin, high-effort business, with much of the margin coming from energy trading. #EnergyRetail #EnergyMarkets #EnergyPrices #EnergyConsumers #EnergyTransition

Carl Haigney says energy retailers may need to rethink their brands as a new generation of digital consumers enters the market. #EnergyRetail #EnergyConsumers #DigitalTransformation #EnergyTransition #CustomerExperience