AI is only as powerful as the workflow behind it.
👉 http://my.sociabble.com/HbpenbyzJTHq
AI is only as powerful as the workflow behind it.
👉 http://my.sociabble.com/HbpenbyzJTHq
@securityonline.bsky.socialA Cisco Finesse vulnerability, SSRF flaw CVE-2026-20362, has been publicly disclosed. Fixes arrive in early 2027, with no workarounds.
#Cisco #CiscoFinesse #ContactCenter #CVE202620362 #SSRF #Horizon3 #UnifiedCCX #Vulnerability
@unifiedpbx.bsky.socialContact Center as Service for Businesses
unifiedpbx.in/projects/contact-center-ccaas.html
#contactcenter #unifiedCXM #unifiedPBX #PBX #CX #callcenter #voice #AIagent
AI becomes truly useful when it understands the customer journey and the processes behind it. 🤖 Rebecca’s insights highlight why strong process orchestration is key to delivering faster, more effective resolutions.
#Pega #CustomerExperience #AI #ContactCenter http://my.sociabble.com/4m7m9um87rXD
@callflow.bsky.socialWhy are we still forcing new agents to learn on live customers? It kills CSAT and burns out your best people. AI role-play lets teams master de-escalation in a safe space before the stakes are real. See how callflow.dev fixes agent ramp: https://callflow.dev #AI #ContactCenter
@d365goddess.bsky.socialSupporting customers in multiple🌎 #languages can get complicated fast. In this 5-min demo I’m showing real-time #translations in #D365 #ContactCenter and wat it looks like.
Less jumping between tools and a smooth experience for your customers and #CSRs.
@ccoocontactcenter.bsky.social📢 TU OPINIÓN CUENTA 📢
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@ugtunisonovigo.bsky.social🔴 Sector Contact Center 🔴
Gracias a la demanda de UGT, en solitario, se ha celebrado hoy el juicio en la Audiencia Nacional por la compensación de los días festivos coincidentes con las vacaciones.
#UGT #FESMC #CONTACTCENTER #FESTIVOS #VACACIONES www.fesmcugt.org/sectores/ofi...