@awsrecentnews.bsky.social🆕 Amazon Connect now offers automated checks for performance evaluation forms, enhancing AI accuracy with best practice comparisons and suggestions to improve context. Available in multiple AWS regions. For more details, visit AWS documentation and pricing page.
@awsnews.bsky.socialAmazon Connect Customer now provides automated checks to improve performance evaluation forms
Amazon Connect Customer now suggests changes to performance evaluation forms that improve the accuracy of evaluations automatically filled by AI. While setting up an evaluation form...
@awsrecentnews.bsky.social🆕 Amazon Connect lets admins manage up to 20,000 data table values for contact center settings, enabling real-time updates of hours and rules without tech help. Available globally.
@awsnews.bsky.socialAmazon Connect Customer now lets business users manage more reference data to adjust contact center configurations in real time
Amazon Connect Customer now lets administrators store more of the reference data that drives their contact center configurations. Ad...
@awsrecentnews.bsky.social🆕 Amazon Connect now routes step data to analytics lake for insights via Athena and QuickSight. Analysts track contact progression, agent matching, and routing impact on wait times and utilization. Available in regions with Connect Customer data lake.
@awsnews.bsky.socialAmazon Connect Customer now provides routing step data in the analytics data lake
Amazon Connect Customer now provides routing step data in the analytics data lake, making it easier for customers to generate insights from routing decisions. Using the data lake...
@awsnews.bsky.socialAWS Weekly Roundup: AWS Builder Center mobile apps, Amazon Connect Talent GA, Amazon Corretto 27, and more (September 21, 2026)
Living in t...
#AWS #AmazonBedrock #AmazonBedrockAgentcore #AmazonConnect #AmazonCorretto #AmazonEc2 #AwsElasticBeanstalk #AwsWellArchitectedFramework #News #WeekInReview
@awsrecentnews.bsky.social🆕 Amazon Connect Talent is now live, providing AI-driven hiring tools to speed up candidate selection via voice interviews and assessments. Available in US East and West, it lets recruiters focus on strategic decisions.
@awsnews.bsky.socialAmazon Connect Talent is now generally available
Amazon Connect Talent is now generally available, giving talent acquisition leaders an AI-powered hiring solution that accelerates candidate selection at scale. Informed by decades of Amazon's hiring science, Amazon Conn...
@awsrecentnews.bsky.social🆕 Amazon Connect Customer now imports evaluation form PDFs via AI, automatically recreating them in Connect, simplifying migration. Available in multiple AWS regions. For details, see documentation and pricing page.
@awsnews.bsky.socialAmazon Connect Customer can now import evaluation form PDFs using AI
Amazon Connect Customer now lets managers import a PDF of an evaluation form from a third-party quality management application, and automatically recreates it in Connect using AI, making it easier to migrat...
@awsrecentnews.bsky.social🆕 Amazon Connect now supports tag-based access control for custom metrics, enabling teams to manage who can view, create, or modify metrics. This prevents unauthorized edits and allows teams to use shared metrics securely.
@awsrecentnews.bsky.social🆕 Amazon Connect Customer now lets you create, manage, and search custom metrics via APIs, ensuring consistent definitions across instances. Seven new API operations help define metrics once and track changes in AWS CloudTrail for a complete audit trail.
@awsnews.bsky.socialAmazon Connect Customer now lets you create, manage, and search custom metrics through APIs
Amazon Connect Customer provides a library of standard metrics. Custom metrics let you go further; defining the measurements unique to your business. But managing them across various ...
@awsnews.bsky.socialAmazon Connect Customer custom metrics now supports tag-based access control
Amazon Connect Customer now supports tag-based access control for custom metrics, so you can govern which users and roles can view, create, or modify each custom metric.
As more teams across you...
@awsrecentnews.bsky.social🆕 Amazon Connect Customer lets agents bid on shifts, optimizing schedules and reducing workload. Shift bidding uses agent rankings and demand to boost satisfaction and efficiency. Available in all AWS regions with Connect Customer scheduling.
@awsnews.bsky.socialAmazon Connect Customer now enables agents to bid on preferred shifts
Amazon Connect Customer now enables agents to bid on preferred shifts, giving them more control over their work schedules. Schedulers first establish agent ranking either by uploading a CSV ...
@sergiocuellar.bsky.social"Build a voice ordering system with Amazon Connect for restaurants to streamline phone orders seamlessly. 📞🍔 #AmazonConnect #VoiceOrdering #AI"
@awsrecentnews.bsky.social🆕 Amazon Connect Customer Profiles now sends real-time alerts for segment changes, like high-value or low-satisfaction, eliminating manual exports and scripts, and enabling instant campaign activation.
@awsnews.bsky.socialAmazon Connect Customer Profiles now sends events when customers enter or exit segments
Amazon Connect Customer Profiles now sends segment membership events, providing the ability to receive real-time and scheduled notifications when customer profiles enter or exit a segment...