#econsky

#AIDecisions Create Company Liability

If AI speaks to customers, the company owns the answer. Air Canada learned this after its chatbot invented a fare policy and a tribunal held the airline liable. #MIT CISR’s rule is simple: don’t delegate a decision you won’t own.

ICYMI: 61.1% of US consumers link website quality to product quality, Kinsta finds #WebsiteQuality #ConsumerInsights #ProductQuality #AIDecisions #DigitalMarketing

ICYMI: 61.1% of US consumers link website quality to product quality, Kinsta finds #WebsiteQuality #ConsumerInsights #ProductQuality #AIDecisions #DigitalMarketing