@101datasolutions.bsky.social๐ค Can AI replace first-line support?
Join our brand new webinar on 24 Nov at 12 PM GMT to explore the future of AI-powered service desks and where human expertise still matters.
๐๏ธ Register now: 101datasolutions.co.uk/the-ai-enabl...
#AI #ITSM #ServiceDesk #ITSupport
@opsmatters.comThe latest update for #InvGate includes "How to Manage Work Inside a Ticket With Tasks in InvGate Service" and "WhatsApp Ticketing System: How to Set it up With InvGate #ServiceManagement".
#CustomerService #ServiceDesk #ITSM https://opsmtrs.com/3k87Szh
@opsmatters.comThe latest update for #InvGate includes "WhatsApp Ticketing System: How to Set it up With InvGate Service Management" and "10 #HelpDesk Workflow Examples to Implement Right Away".
#CustomerService #ServiceDesk #ITSM https://opsmtrs.com/3k87Szh
@mannypalachuk.bsky.socialYour service desk isn't broken โ it's carrying technical debt, and it's been invisible until now.
In this video, Manny Palachuk breaks down the exact protocol to fix a broken ticket queue.
@mannypalachuk.bsky.socialPriority aging is powerful โ most MSPs turn it on too early. The gate: 90-95% of tickets under 45 days first. See the full system: ITServiceRunGuide.com
@opsmatters.comThe latest update for #Motadata includes "10 Top Network Traffic Analysis Tools for Faster Troubleshooting and Capacity Planning" and "ISO 20000 in #ITSM: What the Standard Actually Requires From Your #ServiceDesk".
#monitoring #cybersecurity https://opsmtrs.com/2WjUM6c
@specopssoft.comThe CEO is on the line; he needs his password reset right now before a major meeting. ๐๐ฉ๐ข๐ต ๐ฅ๐ฐ ๐บ๐ฐ๐ถ ๐ฅ๐ฐ?
Attackers rely on creating fake urgency to bypass security.
๐๐ฎ๐ป ๐๐ผ๐๐ฟ ๐ถ๐ฑ๐ฒ๐ป๐๐ถ๐๐ ๐ฑ๐ฒ๐ณ๐ฒ๐ป๐๐ฒ๐ ๐ผ๐๐๐ฝ๐ฎ๐ฐ๐ฒ ๐๐ผ๐ฐ๐ถ๐ฎ๐น ๐ฒ๐ป๐ด๐ถ๐ป๐ฒ๐ฒ๐ฟ๐ถ๐ป๐ด?
๐๏ธ ๐๐ฒ๐'๐ ๐๐ฎ๐น๐ธ: buff.ly/Jpxc3tl
@proactiveitrec.bsky.socialIt's time for our weekly round-up of vacancies, and we have an excellent range from entry-level to senior. Take a look and get in touch if anything interests you: www.proactive.it/job-vacancies/
@mannypalachuk.bsky.socialGot a ticket aging for weeks? You don't need a meeting; you need a mercenary. One tech, one ticket, 72 hours max. That's a Pinpoint Sprint. See the full system: ITServiceRunGuide.com
@opsmatters.comThe latest update for #InvGate includes "10 #HelpDesk Workflow Examples to Implement Right Away" and "InvGate AI Hub: Artificial Intelligence Capabilities For IT Teams".
#CustomerService #ServiceDesk #ITSM https://opsmtrs.com/3k87Szh
@mannypalachuk.bsky.socialMost service desks aren't broken โ they're missing one rule: highest priority first, oldest to newest. Run it consistently and old tickets can't hide anymore. The blob tightens naturally. That's the foundation. Full system in bio.