What power imbalance exists between your team and your research participants? Naming it is the first step to designing around it.
@simonwhatley.bsky.social
@simonwhatley.bsky.socialWhat power imbalance exists between your team and your research participants? Naming it is the first step to designing around it.
@rachelawood.bsky.socialService Design Thursday 15th October 2026 - the rehabilitation science edition. This week I’ve been exploring all the ways that this could be used in research and practice 😊✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #systemsthinking #servicedesign #rehabilitationscience
@se-davidobrien.mastodon.scot.ap.brid.gyService landscape map template
Service landscape maps capture and illustrate that wider context and allow us to see the complexity at play, and to develop a better understanding of the user’s whole experience.
#serviceDesign #maps […]
@se-davidobrien.mastodon.scot.ap.brid.gyMiro metro map template
Metro, or tube maps, can be a useful way to depict a high level user journey through a service.
They seem to be especially popular with senior managers, who appreciate their simplicity and familiarity.
#serviceDesign #maps […]
@se-davidobrien.mastodon.scot.ap.brid.gyGood Services scale
An interactive version of Lou Downe’s Good Services scale. No downloads, no software or Google/Microsoft account required. Just enter your observations and see where you need to focus.
@rachelawood.bsky.socialTheory of Change and Mind Casefile 3 - When assumptions masquerade as facts. Until Service Design Thursday 😊✨🎢 @ougradsch.bsky.social #phd #design #research #systemsthinking #theoryofchange #theoryofmind #servicedesign
When should a Service Design Lead challenge a brief? My experience with Vodafone Türkiye brought this question closer to home. I explored the social responsibility of service design in my latest article.
@rachelawood.bsky.socialSystemic Service Co-design week-notes 180 (11th October 2026). Today is a celebration of Stanley Morison a typographer who is associated with being instrumental in the development of Times New Roman 😊✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #systemsthinking #servicedesign
@se-davidobrien.mastodon.scot.ap.brid.gyWe have created 2 templates for service landscape maps, for Miro and Adobe Illustrator. You can download them from our blog.
https://design.scotentblog.co.uk/service-landscape-maps-seeing-the-bigger-picture/
@se-davidobrien.mastodon.scot.ap.brid.gyThis is a service landscape map.
Service landscape maps depict the different stages users go through when accessing a service as connected blobs, with the activities they do as circles within those blobs.
@simonwhatley.bsky.socialName one assumption in a project you're working on right now. What would turn it into a testable hypothesis?
@rachelawood.bsky.socialService Design Thursday 8th October 2026 - the Somatic edition. This week I’ve been exploring what services can feel like when we experience them 😊✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #servicedesign #systemsthinking #somaticdesign
@se-davidobrien.mastodon.scot.ap.brid.gyBut sometimes, we have to sell a story.
When we sell stories, we’re talking about the future. Where we want to be in 6-12-18 months. A possible future.
That’s where storyboards are useful.
https://design.scotentblog.co.uk/storyboards-for-service-design/
@noneck.orgTo be absolutely clear, NYC needs to be a leader in #govtech #opendata #servicedesign AND AI.
Here are my preliminary/prepared thoughts from @beta.nyc & the community.
@disenoydiaspora.bsky.social“A designer’s role is not only to create solutions but to help organisations learn systematically from their projects.” #TuuliMattelmäki #CollaborativeDesign #publicSector #cities #ServiceDesign
@rachelawood.bsky.socialSystemic Service Co-design week-notes 179 (4th October 2026). Today is the anniversary of Kepes Gyorgy artist, designer and educator 😊✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #servicedesign #systemsthinking #codesign
@rachelawood.bsky.socialService Design Thursday 1st October 2026 - the Problem Framing Edition. You can take a look at the emerging canvas here: www.robertsbrain.co.uk/articles-1 😊✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #servicedesign #cognitivebias #problemframing
@se-davidobrien.mastodon.scot.ap.brid.gySo when Lou, as a freelancer, shared the Good Services scale, it was news, and it was exciting.
Here was a way to assess the health of any service, avoiding our inevitable biases. It’s simple and straightforward. You can do it in a morning.
@jacattell.bsky.socialI'm reading, "What are the principles of prototyping?" designnotes.blog.gov.uk/2026/09/29/w... by @cifountaine.bsky.social for the Design in government blog in the UK Civil Service.
#ServiceDesign #Prototyping #CivilService #GovDesign
@martinjordan.comAs a public servant, I write weekly notes to let people see what I do.
This week, my week 230 at @digitalservice.bund.de, I co-delivered 2 talks at the ‘ #ServiceDesign in Government’ @sdingov.bsky.social conference in Edinburgh.
I also got the naming services guidance ready for publication.