Interesting Fact:
Not all customer churn looks the same.
Some customers actively cancel.
Others simply stop buying.
If you're only tracking cancellations, part of the story may be missing.
#AnalyticsFact #CustomerRetention #GoAnalytics #CustomerAnalytics

Interesting Fact:
Not all customer churn looks the same.
Some customers actively cancel.
Others simply stop buying.
If you're only tracking cancellations, part of the story may be missing.
#AnalyticsFact #CustomerRetention #GoAnalytics #CustomerAnalytics

Sunday Business Review:
What should your company:
START doing?
STOP doing?
CONTINUE doing?
Your data can help answer all three.
#GoAnalytics #Leadership #BusinessStrategy

Sunday Business Review:
What should your company:
START doing?
STOP doing?
CONTINUE doing?
Your data can help answer all three.
#GoAnalytics #Leadership #BusinessStrategy

Don't only measure how quickly work gets completed.
Measure how often it has to be done again.
Rework is a performance metric too.
#GoAnalytics #OperationalExcellence #PerformanceAnalytics

Interesting Fact:
The fastest process isn't automatically the best process.
Speed matters.
But so do accuracy, quality, cost and customer experience.
Optimization requires balance.
#AnalyticsFact #GoAnalytics #ProcessImprovement #BusinessStrategy

Weekend Thought:
If your business doubled its customers next month, what would break first?
Customer service?
Fulfillment?
Staffing?
Technology?
Growth exposes weaknesses.
Analytics can help you find them before growth does.
#GoAnalytics #Business #Leadership #MichaelGrismore

Friday Business Check:
What took longer than expected this week?
Delays create data too.
They can reveal bottlenecks hiding inside your processes.
#GoAnalytics #ProcessImprovement #OperationalExcellence

Interesting Fact:
Seasonality can make a perfectly healthy business look like it's declining.
Comparing December to January may tell a very different story than comparing January this year to January last year.
Choose the right comparison.
#AnalyticsFact #GoAnalytics #Business

Your busiest day isn't necessarily your most profitable day.
More transactions can also mean:
More labor.
More overtime.
More errors.
More service costs.
Volume and value aren't the same thing.
#GoAnalytics #Profitability #BusinessAnalytics

The absence of a problem doesn't always mean nothing happened.
Sometimes it means someone did their job exceptionally well.
Measure prevention—not just correction.
#GoAnalytics #Leadership #PerformanceManagement

Answer This:
Does your company reward people for solving problems…or for preventing them?
The crisis everyone sees gets attention.
The problem someone prevented may never be noticed.
Great leadership recognizes both.
#AnswerThis #GoAnalytics #Leadership #OperationalExcellence

Sometimes the problem isn't poor performance.
It's inconsistent performance.
A team that produces exceptional results one month and struggles the next deserves a different question:
What's causing the variation?
#GoAnalytics #PerformanceAnalytics #BusinessStrategy

The best metric isn't necessarily the most sophisticated one.
It's the one that helps someone make a better decision.
#GoAnalytics #Analytics #DecisionMaking #MichaelGrismore

Interesting Fact:
A dashboard is a communication tool.
Its job isn't to display everything you know.
Its job is to make important information easier to understand.
#AnalyticsFact #GoAnalytics #DataVisualization #Leadership

Before adding another KPI, ask:
What decision will this metric help us make?
If nobody can answer that question, reconsider adding it.
#GoAnalytics #KPIs #BusinessIntelligence

Your strongest business process may be the one nobody talks about.
Find what's consistently working.
Understand why.
Then determine whether it can be repeated elsewhere.
#GoAnalytics #OperationalExcellence #BusinessStrategy

Interesting Fact:
More customers don't automatically mean more profit.
If the cost to acquire and serve those customers rises faster than their value, growth can actually strain the business.
Measure profitable growth.
#AnalyticsFact #GoAnalytics #BusinessGrowth #Profitability

What happens after a customer says "yes"?
That's where another set of valuable data begins.
Delivery.
Experience.
Support.
Retention.
Referrals.
The sale isn't the end of the customer journey.
#GoAnalytics #CustomerAnalytics #CustomerExperience

Don't wait until a metric turns red to start asking questions.
Small changes can become big trends.
Pay attention early.
#GoAnalytics #BusinessIntelligence #Leadership