Big news! Harmonic Design is a proud sponsor of #SDGC26 in Frankfurt this October!

We’re bringing workshops on live experience orchestration with Fraport and journey management, plus our practitioners will be around throughout the conference.

In person or virtual? Let us know!
#ServiceDesign

RE: https://mastodon.scot/@se_davidobrien/117248439596810430

The Good services Scale in action:

https://design.scotentblog.co.uk/how-we-used-the-good-services-scale-to-evaluate-the-globalscot-service/

#serviceDesign #GoodServicesScale

Systemic Service Co-design practice and research week-notes 176. The week that the Design Economy Report 2026 came out. Reasons to be optimistic I think 😊✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #servicedesign #systemsthinking #codesign #weeknotes

A clear support route makes four things visible: where to start, what happens next, what information is needed and who follows up.

Test one common enquiry end to end. Where does clarity disappear?

#StudentSupport #ServiceDesign

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Ask any service designer to list their top people in the industry who have influenced them, and it’s a fair bet that most of them will mention Lou Downe.

Lou literally wrote the book about #serviceDesign in the public sector. And pretty much introduced the concept to UK Government.

So when Lou […]

Quoting Ezio Manzini:

“Volunteering as collaboration (i.e. as a form of relationship) for a society in which everyone, each according to their abilities, can be active and create value.”

Quoted by Guglielmo Apolloni at #ServiceDesign Drinks Berlin

Spotting @cassierobinson.bsky.social‘s sketches at the #ServiceDesign Drinks Berlin event on ‘Designing for systems that don’t want to change’ – during a talk on public participation in Trento and developing #antifragility from Guglielmo Apolloni

Service Design Thursday 10th September 2026 - the DSRP Edition. This week I’ve been exploring how this systems thinking framework can support service design. Until week-notes 😊 ✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #DSRP #servicedesign #systemsthinking

Once a student has asked for support, how much must they explain or enter again?

Follow one referral route end to end. Mark every repeat, re-entry and unclear handover. Which step could be removed?

#StudentSupport #ServiceDesign

Systemic Service Co-design week-notes 175. Imposter syndrome was high this week, but it eased as time went on, thankfully. Here’s to a good week ahead 😊✨🎢 @ougradsch.bsky.social #phd #design #research #psychology #systemsthinking #servicedesign #codesign #weeknotes

As a public servant, I write weekly notes to let people see what I do.

Last week’s notes were still missing. Now, they are published.

I co-ran the GDS-developed ‘Introduction to #serviceDesign’ again – now linked to the #ServiceStandard. I also reflected on the lack of interest in service quality.

Scotland's public sector data now has a new home.

On 25 August, data.gov.scot launched, the result of a multi-year partnership between The Scottish Government's Open Data Team and Storm ID. Read more about the work:
——
➔ stormid.com/blog/from-li...

#OpenData #PublicSector #ServiceDesign #Scotland

Service Design Thursday 3rd September 2026 - the Orchid and Dandelion edition. This week I’ve been exploring how services can and should adapt for sensitivity. Until week-notes, have a good rest of your week 😊✨ @ougradsch.bsky.social #phd #design #research #psychology #servicedesign #systemsthinking