@joehudson.bsky.socialI’m breaking cover on BlueSky to say I’m trying to write more about my #CX travels this season, it might be interesting it might even be informative.
Find out for yourself here - mudinthespokes.substack.com/p/first-day-...
And look at CX photos here - www.joehudsonphoto.com/cxnemiddlesb...
@eduvv.bsky.socialCX2627-02 :: weakened :: Julia Holter - Vanishing Twin - Arlo Parks - arcologies - Eden Samara - Lake Michigan - Lambchop - Bonnie “Prince” Billy - Arthur Russell - The Arms of Someone New - Víctor Coyote
@callflow.bsky.socialTraining isn't a one-time event; it's a muscle. Most teams stop at onboarding, then wonder why performance dips. Continuous AI role-play keeps skills sharp without burning out managers. We're building callflow.dev to make practice habitual. Try it → https://callflow.dev #Sales #CX
@arkava.aiHer son asked why she was yelling at a robot.
She wanted one specific restaurant. The booking system kept offering a different one.
An AI deployment can pass every internal metric and still lose the customer.
@ivankotzev.bsky.socialtranscosmos opens first multilingual #CXServices delivery center in #Bali, its 7th in the country.
@wdanielcoxiii.bsky.social“Bad AI is worse than no AI. Wrong answers. Confident tone. No accountability. And the biggest failure: no easy opt-human path. Customers don’t hate automation. They hate feeling trapped.”
-Joseph Michelli
@robertplank.bsky.socialIf your “AI conversations” feel flat, you’re not alone. This system tracks when people drift, re-engages them, and uncovers what they won’t say on a form. It’s like a sharp human interviewer, on demand. #ArtificialIntelligence #BlueSky #Productivity #CX #SaaS #Growth
@ivankotzev.bsky.socialibex FY26 results (ending June): revs up 15.4% y/y to $644.1m, net income margin up to 0.6pts y/y 7.2%.
FY27 outlook:
Revs of $700m to $715m
Adjusted EBITDA increase 9%-14%.
More details @nhinsight.bsky.social.
@ivankotzev.bsky.socialibex Q4 results (ending June): revs up 11.6% y/y to $164.3m, net income margin down 1.2pts y/y to 5.3%. HealthTech vertical grew 42.3% y/y.
#CXServices #CX @nhinsight.bsky.social
@robertplank.bsky.socialBoardroom bubbles kill great strategy. Dan Bruder saw the same 6 voices on repeat while the people talking to customers were ignored until AI gave them power. If your plan feels out of touch, this is your wake-up call. #AI #Strategy #Leadership #CX #Innovation #Business
@billquiseng.bsky.socialQUI TAKEAWAY: Leaders set the tone for organizational culture by shifting from “Listen to the Voice of Customers” to “CARE with the People First.”
#custserv #custexp #cx #employeeengagement #employeeexperience
@callflow.bsky.socialTraining isn’t just a cost—it’s a performance lever. The fastest way to boost ROI is reducing agent ramp time. When new hires practice with AI instead of live customers, they hit their stride 40% faster. Build confidence with callflow.dev. Try it: https://callflow.dev #Sales #CX
@opsmatters.comThe latest update for #TeamSupport includes "Running an Incident Without a Fire Drill: How Our #AI Agents Handled It" and "Playbook: Turn Silent Signals into Revenue".
#helpdesk #CX https://opsmtrs.com/33tB2QS
@labluxuryandretail.bsky.social#CX Expérience client : les Français veulent le meilleur des deux mondes... | Comarketing-News
Les consommateurs français 🇫🇷 veulent des expériences personnalisées, mais restent peu enclins à partager leurs données avec les marques…
@hendryadrian.bsky.socialRansomware group thegentlemen claims Mutant, a major Brazil-based CX firm serving 100+ enterprise clients, 4,000+ staff, and 3.5B AI interactions yearly. #Brazil #Ransomware #CX
@weblinkspark.bsky.socialEssential Elements Your Website Should Have for a Better Customer Experience
◾️ Simple and Easy to Use
◾️ Relevant Content
◾️ Mobile-Friendly Design
◾️ Social Proof
◾️ Voice of the Customer
Read More ~ www.weblinkspark.com/essential-th...
@beemato.bsky.social
@new3rd.bsky.social
@scottmckain.bsky.socialIt was special to have the opportunity to share ideas about #BeyondDistinction and Ultimate #CX with @LeeBrumbaugh on his “Sales Against the Odds” podcast this week!