All great info, @ryanogilvie.bsky.social!

Another #integratedITSM Essentials Insight

A change isn't truly complete just because it was successfully implemented. Reviewing what worked, what didn't and what could improve is what turns change management into continual improvement.

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#ITSM #ITServiceManagement

I keep seeing enterprise software vendors race toward autonomous AI agents.

#GuptaERP #CIO #CFO

Another #integratedITSM insight

Problem Management is more than an IT process. Keeping people informed about recurring issues demonstrates accountability, builds trust, and shows that IT is focused on preventing disruption, not just restoring service.
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#ITLeadership #CX #ITSM

Every incident is an opportunity to learn, but only if we look beyond resolution times and ask what the incident reveals about the effectiveness of our ITSM processes.

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#integratedITSM #ITSM #IncidentManagement

A good release shouldn’t be memorable. It should simply work - without surprises, fire drills, or Monday-morning cleanup.

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#ITSM #integratedITSM #ServiceManagement #ITTraining

Another #integratedITSM Essentials Insight

Change Management is about managing risk but it also should ensure we are making changes that ultimately support the business objectives

#ChangeManagement #ITSM #ITServiceManagement #RiskManagement

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Another #integratedITSM Essentials Insight

Problem Management turns recurring incidents into lasting improvements by finding and addressing the causes behind the disruption.
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#ProblemManagement #ITSM #ITServiceManagement

How well do you understand IT Asset management and how does it impact your organization?

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#integratedITSM #ITSM #AssetManagement #ITAM