@retailweek.bsky.social
At the heart or retail. The UK's leading provider of retail news, analysis, interviews, data, special reports and events. retail-week.com
@retailweek.bsky.socialCustomer service is an area where AI is being increasingly rolled out, but how do consumers actually feel about talking to bots? What about existing staff and their future roles? And does AI impact customer service for better or worse?
@retailweek.bsky.social“WHSmith is having a hard time convincing the market that its problems can be solved quickly," says head of markets at AJ Bell Dan Coatsworth.
@retailweek.bsky.socialMore than half of households earning over £80,000 have used Vinted, compared with 34% of those earning under £20,000.
"It’s a durable shift in how people are shopping," says Tracksuit head of revenue Toby Rozenblit.
@retailweek.bsky.socialJust four months ago, Primark was claiming its position on home delivery was unchanged, following reports that it was shopping for a new distribution centre.
Now the retailer is saying it will launch the service.
So, what is the u-turn really about?
@retailweek.bsky.socialMatalan chief product, brand and commercial officer Sarah Welsh: "Whether they watch the ads, browse online, go in-store, I want customer experience to be consistent. I want it to feel elevated and modern. But most importantly, I want it to feel really Matalan."
@retailweek.bsky.social"As it creates utility and people see what it has to offer, it just becomes a way of life, one you can’t live without."
Amazon Prime Air’s six-month trial in Darlington is ready to expand, but is the UK ready for drone delivery?
@retailweek.bsky.socialH1 profits tumbled at John Lewis Partnership, but bosses are confident of a happier Christmas and full year
From the impact of the heatwave to costs, productivity and the outlook for the golden quarter, here are the takeaways from chair Jason Tarry and his team.
@retailweek.bsky.socialAs Primark prepares to launch home delivery, we look at what impact its click-and-collect service has had on web traffic and in-store performance.
Primark had resisted home delivery, but developments to its digital operations have helped lay the foundations.
@retailweek.bsky.social"All we’re trying to do is make this season better than last season."
As he gives a tour of the York branch of the business he founded almost three decades ago, Mark Neale gives a deceptively simple summary of how Mountain Warehouse was built.
@retailweek.bsky.social"Operating a retail media network is complex and unique from any other digital advertising company because you have a connection to the retail mothership."
Zitcha’s Steve Biddle explains how retailers can benefit from a retail media network regardless of size.
@retailweek.bsky.socialTalk to just about anyone in the grocery sector now and the same topic keeps coming up: the potential for a multibillion-pound supermarket mega-merger.
Retail Week explores the different scenarios being discussed and why the rumour mill has gone into overdrive.
@retailweek.bsky.socialAs more consumers turn to AI for recommendations, some shoppers are treating these models as the new search engines.
But this is proving far more volatile for British grocers than conventional web search.
@retailweek.bsky.social"We’re feeling confident as we head to the all-important mid-September to end of December phase."
The Entertainer is poised to relaunch the iconic Meccano brand and as the retailer gears up for the golden quarter, it’s one reason why CEO Andrew Murphy is upbeat.
@retailweek.bsky.socialMD Peter Ruis has unveiled an overhaul of John Lewis' digital strategy - including an in-store content creation studio and treating AI agents as customers.
“This is what you do. This is the modern world. John Lewis has always been better when it’s leading.”
@retailweek.bsky.socialThe Retail 100 is always a combination of business leaders, dealmakers, entrepreneurs and politicians, each with the power to shift how the sector operates and even shape what the industry will look like in years to come.
@retailweek.bsky.social"I couldn’t live without AI now. I use it in my personal life and at work... it’s here to stay"
N Brown technology boss Chris Williamson tells Retail Week what it has been doing across data and tech and how staff and consumers are reacting to AI.
@retailweek.bsky.socialB&M chief executive Tjeerd Jegen said: “We’ve listened to our customers and colleagues to create a shopping experience that is more inspirational, more intuitive and even easier."
@retailweek.bsky.social“It was a great business and I want it to be that again. That’s my sole objective.”
Asda is back in positive sales growth for the first time in two years - does that mean the retailer is making progress with Allan Leighton’s turnaround plan?
@retailweek.bsky.social“We want to be well received. We are very self-critical so if from the day we open we see something is not working, we immediately try to improve it.”
Retail Week hears from Lefties global brand director Xavier Ruz Riera at the opening of its first UK store.
@retailweek.bsky.social💯 RETAIL 100 2026 💯
Now in its 21st year, Retail Week’s annual list of the industry’s most inspiring and influential figures is live.
Leaders from the biggest retailers sit alongside the policymakers and disruptors.
See who has made this year’s list here: www.retail-week.com/7051972.arti...
