You did the right thing by going directly to 1Password.com! That said, the phishing email you received and the billing-page error are separate issues. Do you see the same error in another browser? We’ve had a few reports that the billing page works there.

Thanks for flagging this, Dominik! The sender address is the big giveaway here. This one definitely isn’t from us. If you still have the email, would you mind forwarding it to [email protected]? That’ll help our Security team take a closer look.

We’re seeing reports of phishing emails like that right now, so if that’s what prompted you to update your billing info, please don’t use any links in the email and let us know.

Hi André! Just to make sure we’re not looking at two things that happen to be overlapping here, did you receive an email that appeared to be from 1Password telling you that your billing information needed to be updated?

Glad that did the trick, Rob! Thanks for confirming. 🙂 If you run into any other trouble down the road, feel free to tag us anytime.

Hey Rob! We did run into an issue with the connection between 1Password for Safari and the desktop app, and we’ve released a fix in 1Password for Mac 8.12.33. Could you check that the 1Password desktop app is updated to the latest version, then completely quit and reopen both 1Password and Safari?

Neil! Thank you for supporting us all these years! We’re so glad we could finally help fill that 1Password-shaped gap in the keychain collection. 💙

Hey there! We’d love the chance to change your mind. What’s been giving you trouble? How can we help? 🙂

Hey Seán! Sorry to hear 1Password has been giving you trouble lately. Could you let us know what you’re running into? We’d be happy to help take a look.

Hey Neil! That's not what we want to see. If you can write in to [email protected] and attach a diagnostic report from the affected device that you're seeing this on, we would love to take a closer look and figure out what's going on.