📱 The NJ TRANSIT App just got an update based on your feedback! It’s now more stable, refreshes faster, and includes: 🔹Breaking News alerts on the homepage 🔹A Favorite management menu 🔹Better bus info integration at terminals such as PABT More improvements are on the way!

I'm sorry, this message wasn’t clear indeed. Although I do not have details on the reason for that specific speed restrictions I’ll make this a topic of discussion at my next meeting with Rail Ops and the Comms team. Thank you for flagging it.

🛎️ Sorry for the delays rail customers experienced today due to the earlier track condition in the Hudson Tunnel. I’ll be out in the field again tomorrow, Tuesday, Oct 6, to discuss the Portal Bridge Cutover and gather your feedback: 🔹 Woodbridge: 7–9 AM 🔹 New York Penn: 5–7 PM

4/4 🔶 Customer Concern Key Performance Indicators, including the uptick in concerns from Light Rail and Access Link customers 🔶 Feedback from my latest listening session at Irvington Bus Terminal 🔶 The launch of the Customer Advocate webpage

3/4 🔶 Social Media Insights (August), focusing on: 🔹 Bus real‑time tracking information ongoing improvement 🔹 Initial comments about the Portal Bridge Cutover, including concerns about crew and equipment availability during the outage

2/4 🔶 Advocate Online Form Customer Feedback (August), including: 🔹 Long hold times when making Access Link trip reservations by phone 🔹 The seasonal uptick in requests for service increases across all modes

🛎️ Yesterday I presented at the September 2026 Operations & Customer Service Committee Meeting. We talked about 👇

🗓️ Tomorrow, Thursday, October 1, I’ll be at Newark Broad Street Station to chat about the Portal Bridge Cutover and to hear your feedback on any NJ TRANSIT mode! See you there!

🛎️ Tomorrow, in addition to the Operations & Customer Service Committee Meeting, you can also meet me at Princeton Junction! I’ll be available between 5:30 PM and 7:30 PM to chat about your experience on the Northeast Corridor and the upcoming Portal Bridge Cutover.

🚐Access Link 🔹After a strong July, Access Link saw a sharp rise in concerns. 🔹Regional trends varied with Regions 3 & 5 recording the strongest increases. 🔹This uptick was largely due to longer phone wait times following the transition to a new reservation vendor.

🚍Bus 🔹Customer concerns per rider dropped nearly 11%. 🔹The North Division saw a strong 29% decrease, while the other Divisions had small increases. 🔹The decline reflects better service performance & fewer cleanliness issues. App‑related concerns ticked up slightly.

3/3 🚋Light Rail 🔹Concerns per rider rose in August after July’s strong performance. 🔹NLR stayed stable, but both HBLR and River Line increased significantly. 🔹Service‑related issues saw the biggest jump, while overcrowding & vehicle‑condition concerns remained low.

2/3 🚉Rail 🔹After a tough July, concerns per 10k riders fell 14% in August. 🔹Complaints dropped on NEC, NJCL and M&E, but rose on Main/Bergen and RVL. 🔹 Overcrowding remained steady; onboard cleanliness improved, though station‑cleanliness reports rose slightly.

🛎️ Here’s a quick look at August 2026 customer‑concern Key Performance Indicators ahead of the 9/30 Operations & Customer Service Committee Meeting. Rail & Light Rail today, Bus and Access Link tomorrow! Keep in mind, August is traditionally a lighter ridership month.👇