I would advise getting in touch with our Customer Solutions Team by ringing 03457 225 333 (08:00 - 22:00), emailing [email protected] or by using the Live WebChat on our website (09:00 -17:00) and message 'Speak to an Agent', and one of the team can a take a look into this for you.

The image is just an illustration of how the space can be used in future. It is intended as bike storage and an additional space for large suitcases, alongside luggage racks through the train. At the time of the image, we didn't have any large suitcases to hand which is why the small ones were used.

Fantastic to hear, thanks Amanda!

That’s great to hear, thanks Jess!

Hi Paul. Have you phoned our Customer Service team at all? If the team are working through a backlog of cases, follow-up emails can push your case to the back of the queue.

We’re not saying that we will never offer support on here - we have asked the provider of the social media management tool when BlueSky integration is coming. When that functionality is available, we will be able to offer real time support on here. (3/3)

Therefore, we have to manually check BlueSky, and new messages can be easily missed if we’re in disruption, or have an influx of messages from other channels. At the moment, our Social Media Manager tries to keep an eye on things on here, but only works 9-5 Monday to Friday. (2/3)

Hi Tracy. Our customer service team use a social media management tool to respond to customers instead of replying on each channel natively. This helps to streamline things given the volume of messages we receive. This tool does not currently have the ability to import messages from BlueSky (1/3)

Hi Adrian. We’re not able to accept DMs on here currently but please feel free to share the details as a private message on one of our other channels such as Facebook, Instagram or X.

A notice to our new followers on Bluesky: We are not currently able to offer real-time support on this channel. If you need to speak to someone urgently, please contact us on Facebook, Instagram, Threads or X, where we'll be happy to help.

Glad to hear this.

You can reach out to our Customer Services team who may be able to offer a gesture of goodwill for this. However, our onboard catering offer is complimentary and subject to availability.

So sorry to hear this Stella. Did you manage to find a member of staff? If you haven't already, please do claim Delay Repay.

Hi Sheila. Can I check what train you were on? Was there any announcements to explain this?

Hi Adrian. Can I confirm what train you were due to travel on? I'll flag this issue with the relevant team.

Excuse you Jack?!

Hi Jon. Did you manage to speak to a member of the team about this?

Sorry to hear this - I’ll pass on your feedback to the relevant team.