Another #integratedITSM Essentials Insight

A change isn't truly complete just because it was successfully implemented. Reviewing what worked, what didn't and what could improve is what turns change management into continual improvement.

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#ITSM #ITServiceManagement

Another #integratedITSM Essentials Insight

Change Management is about managing risk but it also should ensure we are making changes that ultimately support the business objectives

#ChangeManagement #ITSM #ITServiceManagement #RiskManagement

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Another #integratedITSM Essentials Insight

Problem Management turns recurring incidents into lasting improvements by finding and addressing the causes behind the disruption.
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#ProblemManagement #ITSM #ITServiceManagement