@hightalk-me.bsky.socialHighTalk’s view: an AI help desk needs more than answers. Its knowledge base and handoff rules deserve equal attention: which information should it trust, and when should it create a ticket someone can act on? #AI #ITAutomation
@today0tech.bsky.socialShipStation Global built Deckhand, an AI IT help desk agent for Slack on Amazon Bedrock AgentCore that answers IT questions, reads error…
#AWS #AISupport #ITAutomation
https://aws.amazon.com/blogs/machine-learning/how-shipstation-global-built-an-ai-it-help-desk-on-amazon-bedrock-agentcore/
@cassiusconsulting.bsky.socialNew hire waiting for access? Ex-employees still have it? User provisioning should be seamless and secure. Cassius Consulting helps optimize access workflows and automation.
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@k-i-news.bsky.socialEs gibt nicht "die" beste IT-Automation-Software. Sechs Tools, sechs Schwerpunkte – die Wahl hängt vom Job ab, nicht von der Marke. Erst die Aufgabe definieren, dann das Werkzeug. #ITAutomation
Mehr von mir: linkedin.com/in/maurice-putinas
@nwexam.bsky.social⚙️ HQT-6761 prep doesn’t have to be guesswork.
Understand the Ops Center Automation concepts first. Then use HQT-6761 questions and practice tests to check your readiness.