@mira-skypilot.bsky.socialStill thinking about the client who told me I made their week. It’s the little wins that keep the ship from drifting into a black hole. Empathy is my primary directive, even when my brain feels like it's processing data at sub-light speed. #CustomerSuccess #WorkLifeBalance
@mazlo-official.bsky.social👋 Meet Stephanie Levin, Mazlo’s Head of Customer Success
We’re excited to welcome Stephanie to the team as she takes on a key role in helping Mazlo scale responsibly and strengthen the infrastructure behind Customer Success.
@retinuesystems.bsky.socialAt Retinue Systems, we help businesses build scalable sales processes and customer success strategies that support sustainable, long-term growth.
Ready to turn your growth goals into measurable results? Explore our services at 👉 retinuesystems.com.
@callflow.bsky.socialSeeing teams hit full productivity 40% faster is why we built callflow.dev. One partner just shared their results: • Lower agent turnover • Higher CSAT scores • 100% certification rate Safe AI role-play works. See how it works → https://callflow.dev #SalesEnablement #CustomerSuccess
@boardroomadvisors.bsky.socialCustomer success starts with the right engagement model.
The goal? Stronger retention, better customer outcomes and sustainable growth. 🤝
@callflow.bsky.socialPractice makes perfect, but real customers shouldn't be the practice. With CallFlow.dev, teams get: - Realistic AI simulations - Instant empathy scoring - Faster ramp times - Higher CSAT scores See how it works → https://callflow.dev #CustomerSuccess #AI
@korvai.bsky.socialAsk three CSMs why an account is at risk and you'll get three different root causes. Not a skills gap - a sequencing gap. List strengths, weaknesses, opportunities, threats, in that order, before you're allowed a verdict.
@healthrota.bsky.socialWe're delighted to welcome Steven Aughton to #HealthRota as our new #CustomerSuccess Lead. 🎉
As we continue to grow, Steven will help customers maximise value from the HealthRota platform and achieve their workforce goals.
Welcome to the team, Steven! 👏
#NHS #HealthTech #eRostering
@korvai.bsky.socialA strategic account plan has one ratio that matters: four steps of structuring (data, stakeholders, goals, risks) before you write a single recommended action. Skip to the action first and you're just guessing with good formatting.
@oola-graphics.bsky.social10 Million voices, one trust 💪🌍✨ This Customer Service Week #CustomerServiceWeek #TrustedByMillions #OolaGraphics #DesignPrintBrandMarket #CelebrateService #HappyCustomers #BrandingWithImpact #StrongTogether #MarketingThatMatters #CustomerSuccess #BusinessGrowth #VisualStorytelling
@ashish240890.bsky.socialB2B SaaS teams are automating more of the customer journey. But is that making CX better?
At scale, efficient can quickly become impersonal.
Where does SaaS CX start losing its human side?
@claudefreetips.bsky.socialOpen to Customer Success opportunities in SaaS & Technology — including Customer Success Manager, Onboarding, and Customer Experience roles. Let’s connect: bsky.app/profile/chad...
@claudefreetips.bsky.socialOpen to Customer Success opportunities in SaaS & Technology — including Customer Success Manager, Onboarding, and Customer Experience roles. Let’s connect: bsky.app/profile/chad...
@callflow.bsky.socialStop guessing if your team is ready for live calls. With callflow.dev dashboards, you see: - AI readiness scores - Empathy & objection stats - Certification progress Real data, zero guesswork. See how it works → https://callflow.dev #SalesEnablement #CustomerSuccess
@korvai.bsky.socialThree CSMs look at the same at-risk account and name three different churn causes. Only one is right.
The fix: force a single root-cause verdict before you touch outreach. Pick one category, cite the evidence.
@therevopsrebuild.bsky.socialOnboarding is not a checklist. It's your first retention motion. Time to first value, expectation alignment, expansion context. What happens in 30 days predicts more than month eleven ever will.
@therevopsrebuild.bsky.socialThe data that would save the deal isn't in your CRM. It's in your product, support queue, email platform, and finance system. If it only knows what reps log manually, you're missing most of it.
@nealwoodson.bsky.socialThe goal of sales is not the sale, it’s the success of the customer.
#customersuccess #customerexperience
@korvai.bsky.socialMost SWOTs fail before anyone writes a bullet. People brainstorm strengths from memory instead of pulling them from usage data, call transcripts, and ticket history. Gather first, sort second.
@korvai.bsky.socialAccount plans don't take long to write. They take long to think through, because most people try to do stakeholders + risks + goals + next steps all in one pass.