In a crisis, every word carries weight.

Before you hit “send,” take five minutes to pressure-test the message for empathy, facts, accountability, action and follow-through.

Download ICM’s free Crisis Message Checklist. #CrisisCommunication #CrisisManagement

The incident may make the headline. Your response shapes what happens next.

Defensiveness, blame or a tone-deaf statement can turn one crisis into two.

Don’t let the response become the story.

👉 Read more from ICM. #CrisisCommunication

What does crisis communication look like around the world?

Help build a more representative view of the profession by taking the RiskComms Global Outlook survey.

10 minutes. 4 languages. Closes Nov. 9.

Add your perspective: https://riskcommsresearch.com #CrisisCommunication

#incidentresponse #leadershipoversight #cybersecuritystrategy #crisiscommunication #infosec #riskmanagement 3/3

The October C3: Crisis Command Center is here.

This issue looks at what makes crisis communication credible under pressure, from testing messages to making sure operations can deliver on every promise.

Read it now and put one idea into practice. #CrisisCommunication

What will you say in the first hours after a breach?

Don't write the framework under pressure. Pre-draft what you can: known facts, protective actions, what stakeholders should do and when you'll update them.

Read C3. #DataBreach #CrisisCommunication #CyberRisk

They send a company-wide message within hours just to acknowledge the incident and provide a timeline for the next update. #incidentresponse #leadershipoversight #cybersecuritystrategy #crisiscommunication #cyberresilience #securitygovernance 2/2

Wayzata's approach to safety emphasizes practical readiness and calm during drills, ensuring no trauma, no drama, while using innovative strategies to prepare for emergencies.

Click to read more!

#MN #CitizenPortal #EmergencyPreparedness #MinnesotaSchools #PublicSafety #CrisisCommunication

In the wake of recent safety incidents at a local middle school, district leaders promise to enhance communication while ensuring student privacy and security.

Get the details!

#OH #CitizenPortal #PublicSafety #EducationTransparency #CrisisCommunication

Your exercise tests operational response. Does it test communication?

Time your first holding statement. Test approval. Confirm who's authorized to speak.

Recovery without clear communication can still damage trust.

Read C3. #CrisisCommunication #CrisisManagement

Chief Peterson has announced a crucial press conference to unveil the findings behind the tragic March 21 fire that shook our community.

Get the details!

#WhiteBearLakeRamseyCounty #MN #CitizenPortal #WhiteBearLakeFireSafety #PublicSafety #CommunitySupport #CrisisCommunication

Two anonymous threats led to lockdowns at Lakeville South and North high schools, but thankfully, all students are safe and accounted for.

Get the details!

#MN #CitizenPortal #MentalHealthSupport #MinnesotaSchools #PublicSafety #CrisisCommunication

Seattle police responded to the "Bite of Seattle" shooting within 30 seconds, but shocking communication failures left the public in the dark for hours.

Get the details!

#SeattleKingCounty #WA #CitizenPortal #EmergencyResponse #SeattlePublicSafety #PublicSafety #CrisisCommunication

You don't need every answer before communicating during a crisis.

Say what you know. What you don't. What you're doing. What stakeholders should do. When you'll update them.

That's radical context.

Read C3. #CrisisCommunication #DataBreach #CrisisManagement

Further reading: https://www.enisa.europa.eu/sites/default/files/2025-06/ENISA_Technical_implementation_guidance_on_cybersecurity_risk_management_measures_version_1.0.pdf

#EscalationReadiness #CrisisCommunication #IncidentLeadership

Switch to out-of-band channels like personal phones or confirmed clean systems to coordinate your recovery without tipping off the intruder. #incidentresponse #cybersecuritystrategy #outofband #incidentmanagement #crisiscommunication #infosec 2/2

Are we making enough use of the evidence that's already available?

Read my latest newsletter.

underpressure.substack.com/p/turning-re...

#CrisisCommunication #Research #Leadership #CommsProfessionals

Crisis communication is a skill best practiced before it’s needed. 🎤 At Rowan University, students role-play business emergencies and media interviews to build confidence for high-pressure situations.

#CrisisCommunication #AACSB

www.aacsb.edu/insights/art...

The Clarkston Community School District is implementing a groundbreaking safety protocol that standardizes emergency response terms to ensure clear communication during critical situations.

Learn more here!

#MI #CitizenPortal #EmergencyResponse #PublicSafety #CrisisCommunication

A storm knocked out four of five 9-1-1 dispatch towers, revealing critical vulnerabilities and prompting urgent calls for improved communication infrastructure.

Learn more here!

#PorterCounty #IN #CrisisCommunication #PorterCountyEmergencyServices #CitizenPortal #PublicSafety