Customers want their issue resolved quickly, by a person or an AI agent.

In Forbes, Verint’s Jaime Meritt makes the case for a hybrid workforce, with people involved where judgement or trust is at stake.

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I'm delighted to be attending this years Contact Centre & CX Expo on 18-19 November, Excel London! 📱📞📧💬🤖 #CCaaS #WEM #contactcentre #customerexperience

Around 10% of customers start a post-interaction survey, and most replies come from the very happy or the very unhappy. That makes CSAT hard to act on.

Our blog covers how AI lifts satisfaction, and how to check your surveys by scoring every interaction.

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Verint has been named a Leader in four 2026 ISG Buyers Guides for CX technology, including AI Self-Service and Workforce Engagement Management, and an Exemplary provider in each.

Congratulations to our talented product and engineering teams.

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Verint TimeFlex has won Product of the Year for Future of Work.

Flexibility is one of the most practical ways contact centres can keep experienced agents. TimeFlex lets agents swap shifts or request time off, with each request checked against service levels.

#ContactCentre #WFM

𝗜𝘀 “𝘀𝘁𝗿𝗲𝘁𝗰𝗵 𝗮𝘁 𝘆𝗼𝘂𝗿 𝗱𝗲𝘀𝗸” 𝗮𝗱𝘃𝗶𝗰𝗲 𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝘂𝗽 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝘄𝗮𝘆 𝘄𝗲 𝘄𝗼𝗿𝗸?

𝗠𝗼𝘃𝗲 𝗠𝗼𝗿𝗲. 𝗙𝗲𝗲𝗹 𝗕𝗲𝘁𝘁𝗲𝗿. 𝗪𝗼𝗿𝗸 𝗕𝗲𝘁𝘁𝗲𝗿.

👉 Download the free Stretch at Your Desk sheet training.beyondergo.com.au/digital-surv...

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