ALLRAIL supports UK National Customer Service Week.
#NCSW2026 #CustomerService #CX #OpenRail
@allrail.bsky.social
@allrail.bsky.socialALLRAIL supports UK National Customer Service Week.
#NCSW2026 #CustomerService #CX #OpenRail
@callflow.bsky.socialSales needs objection handling. Support needs empathy. Both need practice. I built callflow.dev to handle both: - Sales: Cold call & discovery sims - Support: De-escalation & CX sims One platform to ramp every agent 40% faster. See how: https://callflow.dev #Sales #CX
@chatboq.bsky.socialYou thought the leads were disappearing. 👀📊
Plot twist: the analytics know. 😭
@ramdanav.bsky.socialCustomer Loyalty Solutions Market 2026: AI Trends, Leading Vendors & Future Outlook'
#CustomerLoyaltySolutions #CustomerLoyalty #LoyaltyManagement #LoyaltyProgram #CustomerEngagement #CustomerRetention #CustomerExperience #CX #AIinLoyalty #SPARKMatrix #QKSGroup
@aheadcrm.bsky.socialSAP’s best #CX case came a day after the main keynote: sharp, user-first, with Ericsson as proof. Lesson: start with one problem. As AI shifts to context, SAP’s back office becomes a CX edge.
@allrail.bsky.socialALLRAIL supports UK National Customer Service Week.
#NCSW2026 #CustomerService #CX #OpenRail
@chatboq.bsky.social💬 “What does this do?”
“Is this right for me?”
“How does it work?”
Every question is a chance to replace uncertainty with confidence. 💡
Turn questions into better conversations with Chatboq. 🤖🌐
@verintapac.bsky.socialPlenty of organisations have run a conversational AI pilot that worked. Rolling it out across millions of interactions is harder.
54% of leaders say connecting AI to existing systems is their biggest challenge (Verint research).
@aheadcrm.bsky.socialSAP launched the "autonomous enterprise" in Vegas and #CX got a generous 2 minutes of keynote time. Looks like Cinderella didn’t just arrive through the kitchen. She had to do the billing too.
@alexisrjimenez.bsky.social#AI is closing support tickets, not just sorting them
71% of #CX leaders and practitioners worldwide use AI for ticket resolution, more than for any other task
@allrail.bsky.socialALLRAIL supports UK National Customer Service Week.
#NCSW2026 #CustomerService #CX #OpenRail
@chatboq.bsky.social😂 What's your instant “I'm leaving” moment on a website?
🚩 Can't find pricing
🚩 Too confusing
🚩 No answers
🚩 Takes forever to load
What's your biggest deal-breaker? 👇
@sheldon-hambrick.bsky.social
@unifiedpbx.bsky.socialContact Center as Service for Businesses
unifiedpbx.in/projects/contact-center-ccaas.html
#contactcenter #unifiedCXM #unifiedPBX #PBX #CX #callcenter #voice #AIagent
@verintapac.bsky.socialAround 10% of customers start a post-interaction survey, and most replies come from the very happy or the very unhappy. That makes CSAT hard to act on.
Our blog covers how AI lifts satisfaction, and how to check your surveys by scoring every interaction.
@allrail.bsky.socialALLRAIL supports UK National Customer Service Week.
#NCSW2026 #CustomerService #CX #OpenRail
@biobm.bsky.socialTreating CX as top-of-funnel acquisition creates broken post-sale handoffs. Forcing scientists to re-explain requirements destroys retention:
https://www.biobm.com/thinking/blog/six-customer-experience-pitfalls-life-sciences/
#LifeScienceMarketing #CX
@chatboq.bsky.social💬 A customer conversation can reveal more than a problem.
It can reveal a product opportunity, a customer need, a confusing process, or a better way to do things. 👀
Listen closely. 🤖
@halexo.bsky.socialSlow delivery leads to lost clients 📉
📉 Satisfaction drops
⏳ Delays increase
📊 Loyalty weakens
Better capacity improves retention 🌍
✅ Faster delivery
✅ Consistent service
✅ Stronger retention
@svknyc.bsky.socialIt’s #CustomerServiceWeek — but can all your customers access the service you’re celebrating?
The gaps may be deeper than you think.
Read more: lnkd.in/p/gvN73NUZ